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  • Story
  • Site Integration
    • Installation
    • Kixell Tag Back-Office
    • License
    • GTM Client Side
    • GTM Server Side
    • Google Tag Gateway
    • Multistore
  • dataLayer
  • dataLayer & Tags
    • Google Tag Manager
    • Google Analytics 4
    • Google Ads
    • Microsoft Ads
    • Meta (Facebook)
    • Pinterest
    • TikTok
    • Snapchat
    • Clarity
    • Matomo
    • Fathom
    • Plausible
    • Kelkoo
    • Criteo
    • Google Reviews
  • CMP
    • Features
    • Vendors
    • Design
    • GTM Events
    • Compliance
  • API
    • DOM & Listeners
    • Custom events
  • Items enrichment
    • Example module
  • Troubleshooting
    • Cloudflare
    • Duplicate conversions
    • Cache & back-office

Troubleshooting

Here you will find the common problems that may arise due to specific configurations.

Troubleshooting

  • Cloudflare Fix the display of the Kixell Tag interface behind Cloudflare: create a cache rule (bypass) on /modules/kixelltag/views/backoffice/ then purge the cache.
  • Duplicate conversions Understand and avoid duplicate purchases and conversions with Kixell Tag: server-side safeguards, bfcache and GTM checks.
  • Cache & back-office display Fix display issues of the Kixell Tag interface caused by caching (Cloudflare, memcache) and clear the caches correctly.